Imperial Knobs, Pulls and Handles Customer Service and FAQ

• Order Processing
• Pricing and Payment
• Shipping Rates and Policies
• Damaged/Defective/Wrong Item(s) Policy
• Customer Testimonials

Order Processing

When you place an order:

• (1)If you are not sure about any application such as sizes, color, finish, shipping rate etc... stated on our online store, please contact our Customer Service before placing the order.
• (2)ImperialCabinetKnobs will send an e-mail order confirmation within 24 hours to the e-mail address you have specified.
• (3) Typical durations between the placement of your order and shipment will be displayed on your order confirmation. It is usually within 1-3 business days. In the instance of a lead time extension, you will be contacted and given the option to cancel your order or exchange for other items.
• (4)Shipment tracking numbers are then provided via e-mail so you can track the status of your package(s). In the case of in-stock items, you will typically receive tracking information within 2-3 business days.

Order Cancellation:

• Orders for in-stock merchandise may be cancelled if they havent been shipped. ImperialCabinetKnobs offers two reimbursement options as follows.

(1) Exchange for same value merchandise
  Notify our Customer Service by a written email within 24 hours after you place the order. Otherwise, the order will be invalid for exchange.
 Write "Exchange" in the subject heading.
  Indicate your original invoice/sales order number.
  Indicate the items you would like to cancel and the model numbers you would like to order in exchange.
  Reconfirm the shipping address for exchange merchandise.
(2) Refund with a 25% restocking fee.
  Notify our Customer Service by a written email within 24 hours after you place the order. Otherwise, the order will be invalid for refund.
 Write "Refund" in the subject heading.
  Indicate your original invoice/sales order number.

• Shipped orders cannot be cancelled.
• (1)Special order items and made to order items may not be cancelled or returned.
• (2)If you are not happy with the ordered items due to your own mistake in sizes, colors etc... and want an exchange for other items with same value, there will be a charge of 25% re-stocking fee of the commodity value and the shipping freight back and forth will be at your own charge as well. When we get the returned commodity in good condition, we'll ship the new items to you accordingly.

Pricing and Payment

• (1)We reserve the right to change pricing on this website at any time.
• (2)After you have placed an order of 100 pcs and over per item, BIG Discount and Surprise will be e-mailed to you individually.
• (3)All orders are charged on the date they are placed.
• (4)All orders are prepaid with Visa, Mastercard, American Express, Discover or Paypal.

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